BACS Access
Building Emergencies
Building Management Office
Digital Screens
Keys and Key Assignments
Maintenance Requests
Office Cleaning and Trash Pick Up
Painting
Pest Control
Safety Hub
Signage and Wayfinding
Zero Waste (Composting and Recycling)
BACS (Proximity Card) Access
Exterior doors to the Student Services Building (SSB) are secured by the University Electronic System (BACSII). After-hours access requires a proximity/UTID card and is limited to individuals granted access by their respective department head within the Student Services Building. The department administrator with access to the BACSII system will activate the card in the BACSII system. Card readers are located at the following locations:
All first floor entrances as well as the loading dock.
Contact the Student Services Building Management Office for more information.
Building Emergencies
Contact your department's floor manager for your specific emergency plans. Departments are responsible for keeping staff apprised of building emergency procedures. The Building Management Office will hold periodic trainings.
For additional campus emergency information, see the Emergency Preparedness website.
Building Management Office
The SSB Management Office is located on the third floor of the SSB, rooms H and K of the 3.410 suite.
Hours: 8:00 a.m. - 4:00 p.m.
For fastest response time, use the general office contact information:
512-232-2890
ssbstaff@austin.utexas.edu
Julie Wier, Building Manager
512-232-9253
julie.wier@austin.utexas.edu
Amy Mills, Assistant Building Manager
512-232-6303
amy.mills@austin.utexas.edu
Have a maintenance request? Contact us at ssbstaff@austin.utexas.edu.
Digital Screens
Departments and registered student organization hosting or sponsoring events, activities, or services for students may submit a request to have slide displayed on the digital screens located on the ground floor of the Student Services Building (SSB).
To submit a request, please email ssbdigitalsignage@austin.utexas.edu with the following information:
- Name of Registered Student Organization or Department
- Name of Authorized Representative
- UT EID of Authorized Representative
- Dates requested for projection
Slides should be 1920 x 1080 pixels and saved as a JPG or PNG files. This is a horizontal 150 dpi or higher format JPS/PNG file. Please keep file size at or below 1 MB. Slide content should include the name of the department and, as appropriate: date, location, time, name of event, website, phone number, or email.
Each slide displays for 8 seconds. Text should be kept to a minimum and large enough to be read quickly from a distance. Rather than a list of details, provide a web address, phone number, or email address where more information can be found. Slides and all information regarding the request must be final at the time of submission.
This service is provided free of charge and without guarantee. Student Services Building Management is not responsible for technical difficulties in the event the system goes offline.
Key and Key Assignments
Grand Master keys open all lockable doors within a given agency.
Master keys open a subset of doors within an agency.
General keys open individual offices.
- All permanent keys will be assigned through the existing procedures, located in the KEY Building at 2613 Speedway (512-471-8640).
- Permanent keys shall be issued only with the authorized signature for the agency housed in the SSB.
- University keys may not be duplicated unless done with approval through the Lock and Key Service Office.
- Keys may not be transferred from one individual to another.
- All keys must be surrendered upon termination of employment, resignation, re-assignment or on request of the Director of the responsible agency.
- Assignment of grand master keys, master keys and general keys shall be determined by the Director of each agency housed in the SSB.
Maintenance Requests (SSB only)
All routine maintenance items shall be sent to the building management office. Routine maintenance includes day-to-day items such as: lights out, too hot/too cold, locks, drains, broken glass, etc.
For routine maintenance requests:
Submit a request to ssbstaff@austin.utexas.edu (this is only for maintenance issues in the SSB).
For after-hours or emergency requests:
Report directly to Facilities Maintenance by calling 512-471-2020.
For life-threatening emergencies:
Call 911.
For departmental construction projects and renovations:
Departmental requests should be submitted via UTWorks by a departmental representative. In order that an accurate record is maintained of structural changes, the building manager shall be notified prior to beginning major construction or renovation projects.
For building renovations and special projects:
Contact the Management Office for any facility-related special projects or renovations.
Office Cleaning and Trash Pickup
The Facilities Services Department is responsible for servicing the Student Service Building (SSB) public areas and private offices. Service includes daily maintenance of public areas and monthly cleaning of private offices. Occupants may take their trash and recycling to a central bin within their building or set receptacles outside their office door between monthly service schedules.
Click here to see the building cleaning schedule.
After hours facility emergency number is 512-471-2020.
Questions about custodial services should be directed to the SSB building manager at 512-232-2890.
Painting
Painting of office walls is scheduled on an as-needed basis (can be based upon time and/or usage: marks, scuffs, holes, etc.).
- White Pearl is the standard color for office painting. Ask the Building Manager for the list of accent colors.
- SSB will pay to repaint SSB departmental offices/areas as often as every three years, otherwise painting will be paid for by the departments. Departments can request painting by submitting a Service Request on UTWorks (account # required).
The SSB budget pays for painting of common areas (lobbies, corridors, public restrooms, etc.).
Pest Control
Departments housed within the Student Services Building (SSB) may request pest control services by calling the SSB building manager at 512-232-2890, 8:00 a.m. - 4:00 p.m. Monday through Friday.
Find information about reporting animals, dead or alive, on the Environmental Health and Safety website.
The key to minimizing infestation by insects, rodents or other pests is to make the environment as inhospitable to pests as possible. Some primary control strategies include:
- Store all food in sealed containers such as Tupperware.
- Minimize the number of areas where food is kept and eaten.
- Immediately clean up all food and liquid spills.
- Report plumbing leaks to Custodial Services for repair.
- Report cracks, seams and crevices that might provide an entry way or hiding place for pests.
- Discard all food waste in the centrally located garbage receptacles located in your department.
Safety Hub
The SSB has a safety hub supplied by Emergency Preparedness which is located on the 1st floor near the Dean Keeton entrance and Information Desk. The safety hub includes:
- A sign with the building location
- An emergency call box
- An AED cabinet
- Eight bleed control kits
The safety hub is connected to a local alarm which is activated when opened but does not automatically connect to UTPD. The building manager will be training in using the AED and bleed kits and will have a key to reset the cabinet. Please contact the Building Manager for additional information.
Signage and Wayfinding
If your department requires new signage due to a name change, contact the building manager immediately. Lead time for signage updates is 8-10 weeks and should follow the building standard. SSB will submit a signage change order at the end of each summer. If departments submit their changes before the summer deadline, changes will be paid for by SSB. Otherwise, signage changes will be paid for by the departments.
Zero Waste (Recycling and Composting)
Each department should have assigned a Zero Waste Champion to coordinate recycling and composting initiatives. Departments may opt-in for breakroom composting (food scraps and/or coffee grounds). Paper towels in restrooms are composted also. For more information, contact the SSB building manager.