If a cancellation is necessary, please notify the reserved venue as soon as possible.
Cancellations can be submitted on-line via our virtual reservation system or via email form:
Cancellations must be submitted at least two (2) business days (minimum of 48 hours) before the scheduled event to avoid a cancellation charge. Please see the tables below for the charge structures for our rooms as they vary. In addition to processing charges, costs for audio/visual equipment and set-up charges are levied for cancellations that are submitted late.
Organizations that make a reservation in the University Unions and fail to honor it will be considered a "no show". Please note that a second "no show" violation can place an organization on probation. A third no show may result in withdrawal of reservation privileges.
Recently, a peer facility comparison was conducted by the University Unions; it determined that our rates and policies were far lower and more lenient than the selected benchmarks. Despite our efforts to prompt and remind clients about their reservations and of cancellation policies, cancellations and no shows have occurred regularly. This has been of special concern for high occupancy/high demand specialty rooms which experienced numerous late cancellation incidents, negatively impacting our utilization rates.
Based on the study and this pattern, it was concluded that previous rates and policies were not sufficiently prohibitive to prevent late cancellations and no shows.
The following tables demonstrate our updated policies and charge structures:
|Rooms||Cancellation Rate & No Show Policy|
|Texas Union Ballroom
Texas Union Theater
|Cancellation: $250 if less than 30 days
No Show: $300
|Texas Union Santa Rita
SAC Black Box Theatre
|Cancellation: $150 if less than 30 days
No Show: $200
|Texas Union Quadrangle
SAC Legislative Assembly Room
|Cancellation: $50 if less than 30 days
No Show: $75
|All Other Rooms||Cancellation: $10 if less than 2 business days
No Show: $25
Rain Site Policies and Fee Structuring
The University Unions understands that planning outdoor events necessitates the need for locating and reserving a viable rain site in the event of inclement weather. As an organization, we strive to work with organizations to provide such space and recognize that, often, rain sites require ballroom space. We have found through the years that often the reserved rain site ends up unnecessary and a highly sought-after large capacity rooms goes unutilized.
We have arrived at the following policies and fee structures to satisfy our need for maximum utilization of our ballrooms for the benefit of all while minimizing the associated costs to groups who require short notice for weather-dependent room cancellations.
Before an organization requests a room, one should contact the University Unions and ask to speak to a full time staff person:
Texas Union: (512) 475-6677
Student Activity Center (SAC): (512) 475-6628
Should a group request a large capacity room to act as a rain site, a pre-event meeting with University Unions full time staff would establish an understanding of the associated event planning and the stepped-down rain site rate with variable options:
|Rain Site||Cancellation Request||Rate|
|Union & SAC Ballrooms||Sent less than 14 days
Sent less than 30 days
For groups not wishing to incur any rain site charges, option two is available and would be based on Ballroom availability less than fourteen days in advance of the rain site event date. If this were confirmed, cancellation fees could be waived. The University Unions would require, however, at least one day's notice if the room were not to be utilized, without which a $100 charge would be due, associated with the labor costs incurred in room set up efforts.